Returns & Exchanges

We want you to feel comfortable shopping with us. If something is not quite right, please email us before sending it back so we can help you through the process.

How to Request a Return

Email beyoutifullycomfortable@gmail.com within 14 calendar days of the date your tracking shows the order was delivered. Use the subject line Return Request – Order #[your order number].
Include your name, order number, the item or items you would like to return, a brief reason for the return, and whether you prefer a refund to your original payment method or store credit.
Please wait for our reply before mailing anything. We will confirm whether the return is eligible and send you the return instructions and mailing address.
Once your return is approved, it must be postmarked within 7 calendar days. We strongly recommend using a trackable shipping method and keeping your receipt.

Your Refund Choice

Once an eligible return is received and inspected, you may choose one of the following:

Refund to your original payment method: We will refund the eligible merchandise price and applicable tax. Original shipping charges are nonrefundable. Your bank or card company may need additional time to post the refund.
Store credit: We will email your store credit along with instructions for using it during a future shopping experience.

Please tell us which option you prefer in your return-request email. If you forget, we will ask before processing the return.

Return Eligibility

Returned merchandise must be unused, unworn, unwashed, and in resellable condition with the original tags and packaging when applicable. Items must be free from smoke, fragrance, makeup, deodorant, pet hair, damage, and other signs of wear.

We reserve the right to decline a return that does not meet these conditions.

Items marked Final Sale or included in Last Chance, gift cards, personalized or custom items, and opened personal-care or hygiene-sensitive merchandise cannot be returned.

Return Shipping

Customers are responsible for return shipping costs unless we sent the wrong item or the item arrived damaged or defective. BeYOUtifully Comfortable is not responsible for return packages that are lost in transit.

Returns connected to personal local delivery must also be arranged with us in advance. Please contact us before returning anything in person.

Damaged, Defective, or Incorrect Items

Please email us within 5 calendar days of delivery and include your order number and clear photos of the item and packaging. If we made a mistake or the item arrived damaged or defective, we will work with you on the appropriate replacement, refund, or store credit and cover the necessary return shipping.

Exchanges

Because boutique inventory can sell quickly, we cannot guarantee or hold an exchange item. Email us first and we will check availability. In many cases, the fastest option is to place a new order for the size or item you want while we handle the original return separately.

Processing Time

Please allow 3–5 business days after your return is delivered to us for inspection and processing. We will email you when your refund or store credit has been issued.

Questions?

Email beyoutifullycomfortable@gmail.com. We are happy to help you understand the process before you send anything back.